Cancellation and Refund Policy
In plain English
Cancel more than 7 days out and you get everything back. Inside 48 hours, you do not — the operator has already turned away the seat.
If the operator cancels, for any reason including weather, you choose: a full refund or another date. There is no third option where you lose out.
Pack and subscription sessions are not lost by a cancelled date. The date goes back; the session comes back with it.
This summary is here to be read, not to be relied on. The numbered clauses below are what actually binds — where the two seem to disagree, the clauses win, and we would like to know about it so we can fix the summary.
If you cancel
More than 7 days before the departure: a full refund, or move to another date at no charge.
Between 7 days and 48 hours before: a 50% refund, or move to another date at no charge. Moving is almost always the better answer and we will suggest it first.
Inside 48 hours, or not turning up: no refund. Small-group operators cannot refill a seat at that notice, and this is the term that lets them hold it for you at all.
An individual listing may set more generous terms than these, and where it does, its terms apply. It may not set stricter ones.
If the operator cancels
Weather, sea state, unsafe conditions, equipment failure, illness, or not reaching minimum numbers: you choose between a full refund and another date. We do not offer credit in place of a refund and we will not ask you to accept one.
Where the operator cancels within 48 hours and you had travelled specifically for the trip, tell us. We cannot promise to cover a flight, but we would rather hear about it than have you absorb it quietly.
Packs and subscriptions
Cancelling a date does not consume a session. The session returns to your balance and the pack's window is extended by the delay where the cancellation was the operator's.
A pack is refundable in full within 14 days of purchase if no session has been used. After that, unused sessions are refundable at the price actually paid for them, less any sessions already taken at their full list price.
A subscription can be cancelled at any time and stops at the end of the period you have paid for. You keep the sessions that period bought, and there is no cancellation fee and no notice period.
How to cancel
Tell the operator through your booking, or write to hello@livabit.co. Cancellation takes effect when we or the operator receive it, not when it was sent — so for a deadline that matters, send it early.
Refunds go back to the card that paid, usually within 5 to 10 business days depending on your bank.
This one is for reference. There is nothing to sign — it forms part of the Terms of Service, which you accept when you create an account.
Governed by the laws of the State of California. Livabit, Inc., hello@livabit.co.